Customer Service Manager

BluePrint Engines is looking for a supportive, people-focused Customer Service Manager to lead our customer service team. If you enjoy helping others grow, improving processes, and creating great customer experiences, this role could be a perfect fit.
Job Description

• Lead, mentor, and support a team of customer service representatives.
• Handle escalated customer issues and guide the team through solutions.
• Ensure customers receive excellent service and consistent communication.
• Look for ways to improve processes, workflows, and overall efficiency.
• Collaborate with sales, marketing, and operations to keep everyone aligned.
• Track key performance metrics and share insights with leadership.

Employee Requirements

• Experience in customer service and/or team leadership.
• Strong communication and relationship-building skills.
• Confidence in problem-solving and decision-making.
• A positive, proactive, self-starting approach.
• Ability to stay organized in a fast-paced environment.

Work Environment – BluePrint Engines offers a clean, friendly, fast-paced office environment with a family-oriented culture.
Position Details
Schedule: Full-time, Monday–Friday, 8:00 AM–5:00 PM CST - Occasional evening, weekend or online support may be needed. Salary: $50,000–$70,000, based on experience
Benefits

• Medical, dental, vision, and life insurance
• 401(k)
• Vacation and personal days
• 8 paid holidays
• Flex-cafeteria plans
• Employee discounts
• Supportive, collaborative team environment

If you’re passionate about leading teams and creating great customer experiences, we’d love to have you apply.  BluePrint Engines is proud to be an equal opportunity employer.